Return/Refund Policy
After Sales
Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at :
● Contact Email: info.tankokleyong@gmail.com
● Contact No.: 6012-9035558/6016-2016555
● Other Channels: Facebook Page Tan Kok Leyong Online Store
Return and Refund Policy
All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.
EAST MSIA orders: We don't responsible for any risks happened & NO REFUND.
Product Defects
1. All parcel will be packed with courier parner. If the parcel is not in good condition when you receive, please don't let the postman leave.
a.Take a photo of your consignment note and the parcel.
b.Don't sign to accept the parcel, ask the postman to return to us.
2. If you accidentally received the parcel andonly found the defect products after you open the parcel,
a.Take a photo of the defect product and send to our customer service
b.We will do compensate within two (4) days.
3. If you found that the product received isn't same with what you ordered,
a.Take a photo of the defect product and send to our customer service
b.If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you within two (2-3) working days.
ContactUs
If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.
