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Delivery Policy

  • 1. All items are ready stock based & will proceed within 1-3 working days.全场现货，订单将在1-3 天工作日发货。
  • 2. EAST MALAYSIA ORDERS: We DO NOT responsible for any risks happen such as parcel loss & damage, plant dead, shipping delay, custom clearance etc. 东马区下单前须知: 各种包裹损失/遗失，植物死亡，物流延迟，卡关等我们一律不负责。
  • 3. We will responsible for a new replacement plant if received plant dead only if shipment period within 4 days for West Malaysia & postage charge have to pay by buyer. 若包裹在 4天内收到植物死亡，我们将会负责(只限西马)，买家需自付邮费。
  • 4. It is normal when the color of the plants look fade and leaves fall during transit as they’d been keep in boxes for few days. Once items received, provide your plants with light, water & good airflow and will recover to their beauty.真植物因物运输中封闭在箱子而导致褪色/稍微掉叶是正常的。给予足够的阳光水份将会生长回原来的模样。
  • 5. Please understand that real plants are under non-claimable category, buyer have to take own risk if plants died/damaged due to delivery delay. We ship on time as mentioned & NO refund will be made.真植物不属于赔偿物品，买家须自行承担风险若运输延迟因素导致植物死亡。